At KASULUTO, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with easy returns and cancellations.

1. Returns Policy

Eligibility:

• Returns are accepted within 3 days of receiving your order.

• Items must be unused, unwashed, and in original condition with tags and packaging intact.

Non-Returnable Items:

• Customized or personalized products

• Items marked as Final Sale

How to Initiate a Return:

1. Email us at info@kasuluto.com with your order number and reason for return.

2. Once approved, we will provide return instructions and shipping details.

3. Return the item using a reliable courier. Return shipping is the responsibility of the customer.

Refunds:

• Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.

• Shipping charges are non-refundable.

2. Cancellations Policy

Order Cancellation by Customer:

• Orders can be cancelled within 12 hours of placement or before shipment.

• To cancel, email us at info@kasuluto.com with your order number.

• If the order has already been shipped, cancellation is not possible. In that case, please refer to the returns process.

Order Cancellation by KASULUTO:

We reserve the right to cancel orders under the following conditions:

• Product is out of stock

• Payment issues or verification failure

• Incomplete or invalid shipping details

• Suspected fraudulent activity

In such cases, a full refund will be issued.

3. Exchanges

We do not offer direct exchanges. If you’d like a different size or design, please initiate a return and place a new order.

4. Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact us at info@kasuluto.com within 48 hours of delivery.

2. Include photos and a brief description of the issue.

3. We’ll provide a replacement or refund after reviewing the case.