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At KASULUTO, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with easy returns and cancellations.
Thank you for reading this post, don't forget to subscribe!1. Returns Policy
Eligibility:
Returns are accepted within 3 days of receiving your order.
Items must be unused, unwashed, and in original condition with tags and packaging intact.
Non-Returnable Items:
Customized or personalized products
Items marked as Final Sale
How to Initiate a Return:
Email us at info@kasuluto.com with your order number and reason for return.
Once approved, we will provide return instructions and shipping details.
Return the item using a reliable courier. Return shipping is the responsibility of the customer.
Refunds:
Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
Shipping charges are non-refundable.
2. Cancellations Policy
Order Cancellation by Customer:
Orders can be cancelled within 12 hours of placement or before shipment.
To cancel, email us at info@kasuluto.com with your order number.
If the order has already been shipped, cancellation is not possible. In that case, please refer to the returns process.
Order Cancellation by KASULUTO:
We reserve the right to cancel orders under the following conditions:
Product is out of stock
Payment issues or verification failure
Incomplete or invalid shipping details
Suspected fraudulent activity
In such cases, a full refund will be issued.
3. Exchanges
We do not offer direct exchanges. If you’d like a different size or design, please initiate a return and place a new order.
4. Damaged or Defective Items
If you receive a damaged or defective product:
Contact us at info@kasuluto.com within 48 hours of delivery.
Include photos and a brief description of the issue.
We’ll provide a replacement or refund after reviewing the case.